experience supporting Microsoft Azure Cloud Platform Azure Fundamental certifications is desired M365 / Office 365 support is added advantage Job Description:
Provide first and second level support for Azure infrastructure Daily management of help desk tickets and level 1/2 support requests Escalating tickets
when needed but maintaining ownership of communications with client and obtaining an understanding of the final resolution implemented Update the detailed resolution in ITSM as knowledge base Ensure ticket resolutions are documented clearly and accurately Onsite support to be provided and remote support when required Maintain documentation of support and infrastructure Manage recommendation and obtain approvals for procurement of IT equipment and software Setup and installation of new services to be taken care only after approvals from customer.
Monitor Microsoft Azure Virtual Networks, VPN and other components.
Experience using diagnostic, monitoring, problem and change management tools